The company endeavours to review policy guidelines under ‘Fair Practices Code’ (FPC). The Reserve Bank of India (‘RBI’) vide its circular DNBS (PD) CC No.80/03.10.042/2005-06 dated September 28, 2006, and subsequently through various notifications, issued guidelines on Fair Practices Code (‘FPC’) for all NBFCs to be adopted by them while in the lending business. The guidelines inter alia, covers general principles on adequate disclosure of the terms and conditions of a loan and also to adopt a non-coercive recovery method. All the circulars/notifications in this regard have been consolidated vide Master Circular – Fair Practices Code (circular number DNBR.PD.008/03.10.119/2016-17) released on 1st Sep 2017.

The Fair Practices Code, as mentioned herein below, is in conformity with these Guidelines on Fair Practice Code for NBFCs as contained in the aforesaid RBI Circular. This sets minimum Fair Practice standards for the Company to follow when dealing with customers. While fairness in all customer dealings is duly incorporated in Standard Chartered Investments & Loans (SCILL) processes and operational procedures, the Code provides information to customers and explains how the Company is expected to deal with them on a day to day basis.